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Bill Willers, Project Manager

EXPERIENCE

 VALUE MANAGEMENT GROUP INTERNATIONAL LLC, St. Louis, MO

Project experience includes:

Collections and Recovery

  • Fiscal performance review of recovery efforts segmented by product, account type and charge-off reason
  • Evaluation of recovery system functionality and capacity utilization
  •  Analysis of performance and profitability of primary, secondary and tertiary recovery vendors
  •  Examination of skip-trace performance for both in-house efforts and third party vendors
Processing Vendor Review and Contract Negotiation 
  • Review of processing vendor service delivery and analysis of value derived
  • Review of client’s processing vendor services agreement, reviewed pricing and service levels
  • Analysis of detailed processor billing elements
  • Recommend alternative solutions to client’s existing credit card processing solution
  • Identification of meaningful performance gaps between client’s existing credit card processing platform and comparable offerings from industry participants
  • Identification of point solutions intended to close performance gaps or provide economic benefit to client
  • Align estimated discretionary programming hours with critical functionality gaps

Chargebacks Operations

  • Detailed analysis of all chargeback processes including work-case management, chargeback rule compliance, correspondence management, and customer service

  • Performed comprehensive review of organizational structure, analyzing business impact on customer service, fraud, and accounting
  • Employee resource and management review revealing opportunities to merge processes and more effectively utilize skilled managers
  • Systems processing evaluation including RFP management and recommendation of appropriate technology vendors
  • Detailed process mapping, cost analysis, and design of a new chargeback process lowering cost while maintaining service and compliance levels
 
EDUCATION

DRAKE UNIVERSITY, Des Moines, IA

  • Bachelor of Arts, Economics, minor Mathematics

UNIVERSITY OF MISSOURI, Columbia, MO

  • Master of Arts, Economics

 OLIN SCHOOL OF BUSINESS, WASHINGTON UNIVERSITY, St. Louis, MO

  • Master of Business Administration

 

 

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